Carbon Zapp is a leading manufacturer in Automotive Injection Service Equipment and Tools. Carbon Zapp operates today in more than 80 countries in the world and has its headquarters and factory in Athens, Greece. To accomplish our mission and success we are divided into three separate operating locations: an Electronics designing, manufacturing, assembling and servicing line combined with a major warehouse, an Engineering, metal processing and fabricating line and last, the Final Assembly and Testing line for our equipment. Finally, our administration which is accommodated with our Assembly line is managing our accounting finance International Sales, Support, and Organization of the business.
We are honored to serve our customers with quality products, sales and marketing, state of the art technology, and most importantly, our commitment to customer service. Carbon Zapp has always believed that the purpose of our business was the understanding of our customers’ needs. Because we believe our customers are truly our partners in attaining our goals, no request has been too small or too large over past years. To support that idea, Carbon Zapp has, and will, continue to invest in our greatest plus, our people. Carbon Zapp’s staff is recognized by their long tenure, training, certification and their individual and personal commitment to one another and our customers. This single-minded focus on our customers, and our obligation to a distinct plan, has created the basis for our success.
WHO WE ARE
We have chosen to focus in manufacturing Automotive Injection Servicing Equipment, by offering only the highest quality products and service. Our objective is to be recognized as the Company that provides the finest customer service, quality products, technological innovations and experience in the field wherever we are present, with a standard of professionalism second to none.
Our greatest benefit and the key to our success, is our people. As a family owned business, we believe that each of us needs a sense of self-respect, pride, passion and satisfaction in what we do. Because satisfying our customers depends on the combined efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
How we succeed
- by listening to our customers needs and requests
- by giving always the best of ourselves by engineering innovative technologies and providing solutions that become norms in the Automotive Aftermarket Servicing
- because we only present the best the market can offer in our range
- because we have quality
- because we are always there for our customers.
How we behave
We express our beliefs in the way we treat each other and by the example we set for one another. In all our cooperation’s with our customers, vendors, business network and co-workers, we deal with others as we would expect them and want them to deal with us.
Ever since Carbon Zapp was established, customer service and support were always a priority. In the past 12 years, this field has shown significant progress in fulfilling goals and strategic decisions. The assembly line was re-designed in order to increase output capacity and to simplify diagnosis, service and repair of the equipment produced. Knowledgeable technical staff will answer the phone, reply to an e-mail within 24-hours all year round. Carbon Zapp prides itself on a 1-hour average response time to any problem or concern there may be. “We believe that we have earned our position because of our commitment to customer service; service that emphasizes quality products and consistently prompt order handling and delivery. If we fail to provide satisfaction to our customers, we forfeit our right to their business. Carbon Zapp’s Management and staff loyalty to this business makes it a win-win situation” says Mr. Bill Pantazis, Owner and Founder of Carbon Zapp.
Our research team
In our Company, “Innovation” is the key to continuous growth and a competitive advantage. Carbon Zapp promotes its research team to keep a high ambition level and continuously work on their research development and technical skills. On an annual basis, Carbon Zapp invests more than 30% of its operating revenues on research and development for upgrading existing products and for implementing new products for the future. Carbon Zapp has built up an extensive group of intellectual property and talented personnel throughout the years. Strategic agreements, world-class component suppliers and manufacturers contribute in developing advanced technologies and products, and in conclusion Carbon Zapp has achieved credibility and loyalty throughout its network. The objectives that have been accomplished were made possible not only because of the research and development efforts, but also from the dedication and teamwork of Carbon Zapp’s committed staff.